Iván Campos Armero

IoT configuration, cameras, control panels and autonomous resolution on Climax/Proview platforms.

• › Installation and configuration of residential and business alarm systems.
• › Programming and commissioning of control panels on Climax and Proview platforms.
• › Integration of IoT devices: IP cameras, motion and opening sensors.
• › Autonomous field diagnosis and resolution of technical incidents.

Wimax, Fiber, IP PBX network management and remote IT support.

• › Administration and monitoring of Wimax and fiber optic network infrastructure.
• › Management and configuration of IP PBX telephony systems.
• › Remote technical support to residential and business customers.
• › Coordination with field teams for fault resolution.

HFC network fault diagnosis and resolution.

• › Installation of HFC (Hybrid Fiber-Coaxial) infrastructure at customer premises.
• › Diagnosis and repair of external and internal plant faults.
• › Configuration of ONTs, routers and CPE equipment.
• › Verification of signal parameters and quality of service.

Customer service, reservations management and technical product sales.

• › Receptionist at NHotels: reservations management, check-in/check-out and multichannel customer service.
• › Technical Sales at Repairpart: advice, sales and repair of consoles and peripherals.
• › First-level incident resolution and warranty management.